Returns

We want you to be satisfied with your purchase. If you receive an incorrect item, damaged goods, or wish to return a product, please contact us as soon as possible after delivery.

Returns must normally be requested within 7 days of receiving the goods unless otherwise agreed.

All returns are subject to approval.

Conditions for Returns

To be eligible for a return:

• The item must be unused and in its original packaging

• The product must be in a resalable condition

• Proof of purchase may be required

• Certain products may not be eligible for return due to hygiene, special order, or supplier restrictions

We reserve the right to refuse returns that do not meet these conditions.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us as soon as possible so we can arrange a replacement or refund where appropriate.

Photographs of the damaged product or packaging may be requested to assist with processing the claim.

Return Process

To request a return, please contact our customer service team with:

• Order number

• Product details

• Reason for the return

Our team will advise you on the next steps and whether the item should be returned or collected.

Refunds

Once returned goods have been received and inspected, refunds will be processed where applicable.

Refunds will normally be issued using the original payment method unless otherwise agreed.

Return Shipping

Where goods are returned due to damage, fault, or incorrect supply, return shipping may be arranged or reimbursed where appropriate.

If goods are returned for any other reason, the customer may be responsible for return shipping costs.

Non-Returnable Items

Some items may not be eligible for return, including:

• Special order or customised products

• Clearance or non-stock items

• Products that have been used or opened

If you are unsure whether an item is eligible for return, please contact us before returning the product.